Warranty
At Tiq, we stand behind the quality of our timepieces. All watches are covered by a 6-month limited warranty from the date of delivery.
This warranty covers manufacturing defects in materials and workmanship under normal use.
What Is Covered
The warranty applies to:
- Manufacturing defects in the watch movement
- Faults in internal mechanisms
If a defect arises within 6 months of delivery, Tiq will, at its discretion:
- Repair the item, or
- Replace the item
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Scratches to the case, glass, or strap
- Battery depletion
- Water damage (unless otherwise stated on the product)
- Damage caused by misuse, accidents, or improper handling
- Strap wear, stretching, or cosmetic deterioration
- Any modifications, resizing, or repairs carried out by a third party
Making a Warranty Claim
To initiate a warranty claim, please contact:
Include:
- Your order number
- A description of the issue
- Clear photos or videos showing the fault
If approved, we will provide return instructions.
Important Notes
- The watch must not show signs of misuse or external damage.
- Warranty claims are subject to inspection before approval.
- Customers may be responsible for return shipping unless the item is confirmed defective.
This warranty is provided in addition to your rights under the South African Consumer Protection Act (CPA).